managed services provider

Managed Services Provider For Microsoft Products

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As a managed services provider for Microsoft services, we ensure that you have to do less. And achieve more. Your IT must work smoothly so that you can work successfully. To ensure that your processes function safely and reliably, our certified specialists offer you comprehensive support as personal contacts. As an 8-fold Microsoft Gold Partner, we focus our offers on the Microsoft product range and manage operations in your data center or with your cloud provider. Whether Managed Services Exchange, Managed Services SharePoint, Managed Services Teams or Managed Services Microsoft 365 – our experts relieve you of standard tasks so that you can fully concentrate on your core business.

Relief for your IT department

The shortage of IT specialists has been omnipresent in the economy for years. Are your IT specialists also fully or even overworked with standard tasks and cannot focus on the digital development of the company? Counteract the IT skills shortage and put IT tasks in the hands of experienced Microsoft experts. With our preventive and reliable approach to operating Microsoft 365, Exchange, SharePoint, Teams, telephony, or security, we ensure that your IT specialists can deal with the digital transformation of your business model.

Smooth IT operation

In addition, you benefit from smooth and secure IT operations. Our experienced, certified employees minimize the risk of disruptions and will be happy to support you around the clock if required. Should a fault occur, we will be there for you immediately and solve the problem in the shortest possible time. We would also be happy to advise you on your IT strategy or the optimal use of Microsoft services in your company. By optimizing your IT environment, your employees can work together even more productively.

Why Managed Services from Net at Work?

Our team of certified IT service managers and support technicians work according to established processes. We achieve very high-resolution rates, short resolution times, and top marks for satisfaction. We support you as a reliable managed services provider for Microsoft servers and services via hotline, remote maintenance, or on-site. If necessary, we offer you advanced manufacturer support for even faster problem solving – directly from Microsoft.

One of the founders and shareholders of the owner-managed company Net at Work is Frank Carius, who operates one of the most renowned websites on the topics of Office 365, Exchange, and teams at Al Rafay Consulting (ARC).

Certified experts as personal contacts

Our certified experts are located in Paderborn. We rely on personality and proximity, even if your IT is distributed worldwide. Of course, our German and English-speaking experts will be happy to help you.

Monthly status calls

We conduct monthly status calls with you to discuss the current status and topicality of your IT infrastructure. This regular exchange enables smooth cooperation.

Service times

Disruptions cannot be avoided 100%. Do you have a problem that needs to be solved urgently? Submit a support call and your ticket will be processed as soon as possible. As a managed services provider, we are there for you in the event of a problem – quickly and around the clock if required. If necessary, we offer you advanced manufacturer support for even faster problem solving – directly from Microsoft.

Patch management for appliances

Security vulnerabilities and software bugs are common sources of support overhead. As a managed services provider, we take preventative action with regular patch management for your on-premises and hybrid environments. We relieve you of routine work, reduce the effort through automation and ensure functionality even after patches have been installed.

Reporting

Even if you delegate operational tasks to us, we will continue to work with you as a team. Monthly reporting gives you a detailed insight into the status of your IT services, our activities, and recommendations for the further development of your IT.

Proactive IT management

Through our proactive activities, we avoid mistakes before they occur. We can act proactively or take action right after a mistake.

Strategic advice

We provide you with a service manager as a direct contact person. He takes care of the management of your IT infrastructure and is at your disposal. The service manager can also assume the role of the service owner.

Monitoring

With our monitoring concepts, we monitor your IT services reliably and around the clock. We offer you reliable IT management. This enables us to identify sources of error in good time and avoid them.

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